propertyCEO Standard Services Terms & Conditions

Last Updated: September 2026

1. About these Terms

These Standard Services Terms & Conditions (“Terms”) are issued by Equeum Limited, trading as propertyCEO (“propertyCEO”, “We”, “Us” or “Our”).

They apply when You purchase, book, access or participate in a propertyCEO course, programme, event, membership, digital product, coaching service or other service (“Service”).

These Terms should be read together with:

any programme-specific agreement or terms applying to the Service;
Our Event and Community Participation Terms, where applicable;
Our Privacy Notice; and
any written offer, order, accepted application, booking confirmation, Programme Details or other document which expressly states that it forms part of Your Agreement.

Together, the applicable documents form the agreement between You and Us (“Agreement”).

Nothing in these Terms excludes or restricts any statutory rights which cannot lawfully be excluded or restricted.

2. About Us

The Service is provided by:

Equeum Limited, trading as propertyCEO

Company number: 11227510

Registered office: Morgans Yard Shepherds Road, Bartley, Southampton, Hampshire SO40 2LH,

Email: enquiries@propertyceo.co.uk

References to propertyCEO are references to Equeum Limited unless We expressly tell You that a particular service is being provided by somebody else.

3. Definitions

In these Terms:

Agreement means these Terms together with the documents identified in clause 1 which apply to Your Service.

Digital Content means videos, recordings, documents, templates, online training, downloads and other digital materials supplied as part of a Service.

Event means an online or in-person event, workshop, conference, training session or other event provided or arranged by Us.

Event and Community Participation Terms means Our separate terms governing participation in designated Events, groups and communities.

Programme means a propertyCEO training, coaching or mentoring programme.

Programme Details means the written details supplied or confirmed by Us for Your particular Programme, which may include its Start Date, duration, delivery format, included Events or sessions, attendance dates, access arrangements and other specific entitlements.

Service means the particular course, Programme, Event, membership, digital product, coaching service or other service You purchase or receive from Us.

You and Your mean the person purchasing, receiving or participating in the Service and, where appropriate, a business purchasing the Service for a named participant.

4. The Service You purchase

4.1 The precise content, duration, format and entitlements associated with a Service depend upon

the particular Service You purchase.

4.2 These may be described in:

a programme-specific agreement;
the Programme Details;
a booking or order confirmation;
an accepted application;
the relevant sales page or written offer; or
other information expressly incorporated into Your Agreement.

4.3 No particular feature, duration, level of access or support should be assumed to apply to every

propertyCEO Service.

4.4 Where a Programme has its own agreement or terms, those documents, together with the applicable Programme Details, define the specific Programme entitlement.

4.5 We may make reasonable changes to the way a Service is delivered in accordance with clause 14.

5. Prices and VAT

5.1 The price of Your Service is the price agreed with You when You purchase or are accepted onto

the Service.

5.2 Unless expressly stated otherwise, prices quoted by propertyCEO are exclusive of VAT, which

will be added at the applicable rate.

5.3 We may offer different prices, promotions or commercial terms at different times.

5.4 A price subsequently offered to another customer does not change the price already agreed with

You.

5.5 Any discount, credit, scholarship, promotional price or other special arrangement applies only

where We expressly agree it.

6. Payment

6.1 You must pay the price for the Service in accordance with the payment terms agreed with You.

6.2 Payment may be made using the payment methods We make available from time to time.

6.3 Where We allow You to pay the price in instalments, the instalment arrangement is ordinarily a

method of paying the total agreed price for the Service.

6.4 An instalment arrangement is not a monthly subscription which You may simply cancel part-way

through the Service unless We expressly state that the Service is being sold as a cancellable subscription.

6.5 Your obligation to pay any remaining instalments is subject to:

applicable consumer law;
any statutory cancellation rights;
any contractual cancellation rights We expressly provide; and
any other rights which cannot lawfully be excluded.

6.6 If a payment becomes overdue, We may contact You and take reasonable steps to recover the

amount due.

6.7 Subject to applicable law and the terms of the particular Service, We may suspend access to

some or all of a Service while material payments remain overdue.

6.8 We will not exercise a suspension right in a way which unlawfully deprives a consumer of rights

for which they have already paid.

7. Consumer cancellation rights

7.1 If You are purchasing as a consumer, You may have statutory rights to cancel certain contracts

entered into online, by telephone or otherwise at a distance.

7.2 The existence, duration and effect of any statutory cancellation right depends upon the nature of

the Service, when the contract was entered into and whether performance or supply of Digital Content has begun.

7.3 Where applicable, We will provide information concerning Your statutory cancellation rights as

required by law.

7.4 If You expressly ask Us to begin supplying a Service during a statutory cancellation period, Your

rights and any amount payable following cancellation will be determined in accordance with applicable law.

7.5 Where Digital Content is supplied immediately, We may ask You to provide any

acknowledgement or consent required by law before supply begins.

7.6 Nothing in these Terms removes any statutory cancellation, refund or other consumer right

which cannot lawfully be removed.

8. Other cancellations and refunds

8.1 Except where You have a statutory right to cancel, or where the terms of a particular Service

expressly provide another cancellation right, purchasing a fixed-price Service commits You to the agreed price.

8.2 A decision not to attend, participate in or complete a Service does not automatically entitle You

to a refund.

8.3 We may agree a cancellation, transfer, credit or other arrangement at Our discretion where no

legal or contractual entitlement exists, but doing so in one case does not require Us to do so in another.

8.4 Where a particular Programme or Event has specific cancellation or transfer provisions, those

provisions will also apply.

9. Digital Content and access

9.1 Some Services include Digital Content accessed through a website, learning platform,

membership area or other technology.

9.2 Your access period is the period specified for the particular Service.

9.3 There is no universal propertyCEO digital-access period applying to every Service.

9.4 Where a Service is sold with access for a specified period, access will ordinarily end when that

period expires.

9.5 Where We expressly sell or provide lifetime access, that expression applies only to the Digital

Content expressly identified as having lifetime access.

9.6 Unless We expressly state otherwise, lifetime access does not include lifetime entitlement to:

live coaching;
Events;
Helpdesk support;
communities;
mentoring;
reviews;
newly created training;
updated versions of a Programme; or
any other live or supported service.

9.7 Meaning of lifetime access

Where We expressly provide lifetime access, Our intention is to provide continuing access to the relevant Digital Content for as long as We continue to make that content, or a reasonably equivalent form of it, available as part of Our business and it remains reasonably practicable for Us to do so.

9.8 Lifetime access does not mean that:

a particular website or technology platform will exist indefinitely;
Digital Content will always remain in its original format;
every historic item will remain available forever;
obsolete or superseded material can never be withdrawn; or
Equeum Limited is required to operate a particular Service indefinitely regardless of future

circumstances.

9.9 We may migrate Digital Content between platforms, change its technical format, update or

replace content, or remove material which has become obsolete, unsafe, unlawful or materially misleading.

9.10 Where reasonably practicable, We will seek to preserve the substance of an expressly granted

lifetime digital entitlement where technology or platform changes require a different method of access.

10. Account security and personal access

10.1 Where You receive login details or access credentials, they are personal to You unless We

expressly agree otherwise.

10.2 You must take reasonable steps to keep them secure.

10.3 You must not provide another person with access to a paid Service using Your account unless

the Service expressly permits shared access.

10.4 We may suspend or reset access where We reasonably believe that an account has been

compromised or used in breach of these Terms.

11. Educational nature of Our Services

11.1 propertyCEO provides education, training, mentoring and related support.

11.2 Unless We expressly agree otherwise in writing, We do not undertake the role of Your:

solicitor;
accountant;
tax adviser;
planning consultant;
architect;
structural engineer;
surveyor;
project manager;
financial adviser;
lender;
broker; or
other regulated or appointed professional.

11.3 Examples, discussions, templates, training and coaching are intended to help You understand

property development and make better-informed decisions.

11.4 They do not replace advice from appropriately qualified professionals concerning Your

particular circumstances or Project.

11.5 You remain responsible for Your own:

decisions;
investigations;
due diligence;
professional appointments;
contracts;
funding arrangements;
regulatory compliance; and

11.6 Equeum Limited is not authorised by the Financial Conduct Authority to provide regulated

investment advice.

12. Currency of information

12.1 Property development is affected by matters which can change frequently, including:

legislation and regulation;
planning policy and practice;
taxation;
lending criteria;
financial markets;
government policy;
construction requirements;
technical standards; and
property-market conditions.

12.2 We seek to provide useful and accurate information in the context in which it is produced,

delivered or updated.

12.3 We do not warrant that every item of training or historic content will remain current indefinitely.

12.4 The continued availability of a video, recording, document, template, article or other resource

does not mean that the information within it remains current.

12.5 Before applying information to a live Project or material commercial decision, You are

responsible for establishing the current position and obtaining appropriate professional advice where required.

13. No guarantee of results

13.1 Property development and business involve risk.

13.2 We do not guarantee that participation in a propertyCEO Service will result in:

finding or acquiring a Project;
obtaining planning permission;
securing finance or investment;
completing a development;
achieving a particular profit;
generating a particular income;
completing a Project within a particular period; or
achieving any other particular commercial result.

13.3 Case studies, examples and results achieved by other participants are illustrative. They are not

promises or guarantees that You will achieve the same or similar outcomes.

13.4 Your results depend upon factors including Your own actions, decisions, circumstances,

resources, Projects, professional team and market conditions.

14. Reasonable changes to Services

14.1 We may make reasonable changes to a Service where necessary or desirable to:

maintain or improve quality;
respond to participant numbers;
replace an unavailable speaker, Coach or contributor;
respond to illness or other unforeseen circumstances;
change venue or technology;
reflect changes in law, regulation or professional practice;
update outdated content;
respond to safety or operational requirements; or
improve the participant experience.

14.2 Depending upon the Service, reasonable changes may include changes to:

dates or times;
venue;
online platform;
delivery format;
Coaches, speakers or contributors;
sequencing;
content;
group composition; or
the manner in which substantially equivalent support is provided.

14.3 We will not use this clause to remove a material part of a paid Service without providing an

appropriate alternative where required by the Agreement or applicable law.

14.4 Programme-specific terms may contain more detailed provisions concerning reasonable

changes to that Programme.

15. Events and Communities

15.1 Some Services include access to Events, group learning, networking or communities.

15.2 Where We tell You that Our Event and Community Participation Terms apply, those terms

form part of Your Agreement.

15.3 They contain more detailed provisions concerning matters including:

participant conduct;
confidentiality;
Projects and Opportunities discussed within the community;
non-circumvention;
networking;
participant information;
recording and transcription;
AI meeting tools;
photography and filming; and
suspension or removal from an Event or Community.

15.4 Access to a particular Event or Community does not create an entitlement beyond that

specified for the Service You purchased.

16. Third-party professionals and service providers

16.1 We may introduce You to or make You aware of independent professionals, Coaches,

specialists or service providers.

16.2 These may include people working in areas such as:

planning;
architecture;
engineering;
project management;
finance;
lending;
brokerage;
law;
accountancy;
tax;
construction;
branding;
coaching; and
other specialist services.

16.3 An introduction or recommendation does not guarantee that a provider is suitable for Your

particular circumstances.

16.4 You remain responsible for carrying out appropriate due diligence before appointing a third

party.

16.5 Where You appoint an independent provider directly:

Your contract is ordinarily with that provider;
You ordinarily pay that provider directly; and
they are responsible for the service they provide.

16.6 propertyCEO is not responsible merely because We introduced You to an independent

provider.

16.7 Nothing in this clause excludes liability which cannot lawfully be excluded.

17. Services provided by founders, directors or associated persons

17.1 From time to time a founder, director, Coach or other person associated with propertyCEO may

separately provide services through their own company or business.

17.2 Where this happens, We will seek to make clear whether the service is:

part of Your propertyCEO Service and supplied by Equeum Limited; or
a separate service supplied independently by another person or business.

17.3 Where You separately contract with another business, the terms of that separate contract will

govern the service concerned.

17.4 The fact that the provider is a founder, director, Coach or other person associated with

propertyCEO does not by itself make Equeum Limited a party to that separate contract.

18. Intellectual property

18.1 propertyCEO’s training, frameworks, presentations, documents, templates, videos, recordings,

graphics, branding, written materials and other content are protected by intellectual-property rights.

18.2 Except where We expressly state otherwise, those rights belong to Equeum Limited or are used

by Us with appropriate permission.

18.3 Your purchase gives You a limited, personal right to use the relevant materials for Your own

legitimate learning and business activities.

18.4 You must not, without Our written permission:

reproduce or distribute Our materials;
provide paid content to another person;
sell, sublicense or commercially exploit Our materials;
use Our materials to create or deliver competing training;
systematically copy or download substantial parts of a Service;
remove copyright or proprietary notices; or
represent Our materials as Your own.

18.5 Normal use of knowledge and principles You learn through a Service in Your own property-

development activities is permitted.

19. Artificial intelligence and automated processing

19.1 Unless We expressly permit it, You must not upload substantial propertyCEO training

materials, recordings, documents or other proprietary content to an artificial-intelligence system, knowledge base or similar service for:

training;
reproduction;
transformation;
redistribution;
creation of a competing product; or
systematic extraction of Our proprietary content.

19.2 You must not use an AI meeting assistant, transcription bot, automated recording service or

similar technology to capture an Event or Programme session without Our express permission. For the avoidance of doubt, without Our written permission You must not upload any complete module, presentation, slide deck, workbook, template, recording, transcript or other substantial part of propertyCEO content to an artificial-intelligence system, including for personal analysis or summarisation, or use such content to create or populate a chatbot, custom GPT, knowledge base, retrieval system or similar tool.

19.3 You must not upload confidential information belonging to another participant to an AI or other

third-party system without appropriate authority.

19.4 Limited use of AI tools to assist You personally with Your own notes or learning is not prohibited

merely because AI is involved, provided that You do not breach Our intellectual-property rights, another person’s confidentiality or privacy, or any specific Event or Programme rule. This limited permission does not permit the uploading of complete or substantial propertyCEO materials or the publication or distribution of AI-generated output which reproduces a substantial part of those materials.

19.5 More detailed recording and AI provisions may apply under Our Event and Community

Participation Terms or a programme-specific agreement.

20. Recording by participants

20.1 You must not audio-record, video-record, livestream, transcribe or rebroadcast a propertyCEO

session or Event unless We expressly give permission.

20.2 This restriction protects both Our intellectual property and the confidentiality and privacy of

other participants.

20.3 We may require an unauthorised recording, transcript or copy to be deleted.

20.4 Serious or deliberate unauthorised recording may be treated as misconduct.

21. Recording by propertyCEO

21.1 We may record certain online or in-person sessions for legitimate purposes including:

providing specified recordings to eligible participants;
training;
quality assurance;
operational purposes; and
business continuity.

21.2 Not every session is recorded.

21.3 Where a session is actually being recorded, We will take appropriate steps to inform

participants that recording is taking place and, where appropriate, the relevant purpose.

21.4 The fact that We make a recording does not give You a contractual right to receive, access or

retain a copy unless We expressly include that access within Your Service.

21.5 Nothing in this clause limits Your statutory data-protection rights.

22. Photography and filming

22.1 Photography and filming may take place at propertyCEO Events.

22.2 Our Event and Community Participation Terms and Privacy Notice explain in more detail how

routine Event photography and filming may take place and how material may be used.

22.3 Deliberate testimonials, interviews, Project features and case studies may be subject to

separate arrangements.

23. Conduct

23.1 You must behave reasonably and respectfully when dealing with Our team, Coaches, speakers,

other participants and third parties involved in a Service.

23.2 We may take reasonable action where behaviour is:

threatening, abusive, discriminatory or harassing;
seriously disruptive;
dishonest or deliberately misleading;
unsafe;
materially damaging to another participant or to propertyCEO;
a serious breach of confidentiality;
a serious infringement of intellectual property; or
otherwise a material breach of the Agreement.

23.3 Detailed rules for group Events and Communities are contained in Our Event and Community

Participation Terms.

24. Suspension and termination

24.1 We may suspend access to all or part of a Service where reasonably necessary because of:

material non-payment;
a serious or repeated breach of the Agreement;
misuse of Our intellectual property;
serious misconduct;
unauthorised account sharing;
security concerns; or
conduct which materially threatens another participant or the effective delivery of the

Service.

24.2 Where appropriate, We will normally seek to raise the issue with You before taking serious

action.

24.3 Serious circumstances may justify immediate suspension while We investigate.

24.4 Termination of a paid Service will only take place where permitted by the Agreement and

applicable law.

24.5 The financial consequences of suspension or termination will depend upon the circumstances,

the applicable Service and Your statutory rights.

25. Our liability

25.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including

liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

25.2 Different legal rules may apply depending upon whether You purchase as a consumer or in the

course of a business.

25.3 Subject to clause 25.1 and applicable law, We are not responsible for losses arising solely

from:

commercial or investment decisions You make;
the acts or omissions of independently appointed professionals;
another participant’s breach of their obligations;
changes in law, planning policy, lending criteria or market conditions;
Your failure to undertake appropriate due diligence; or
matters which were not reasonably foreseeable when the Agreement was made.

25.4 Where You purchase as a consumer, nothing in these Terms limits Your rights or Our liability

beyond what applicable consumer law permits.

26. Company and business purchasers

26.1 A Service may, where We agree, be purchased by a company or other business for a named

participant.

26.2 The purchasing business is responsible for payment where it enters into the Agreement as

purchaser.

26.3 The named participant is personally bound by provisions which by their nature apply to their

own conduct, including provisions concerning:

confidentiality;
intellectual property;
account sharing;
recording;
AI tools;
Event and Community participation; and
participant conduct.

26.4 A director, shareholder, employee or other individual does not become personally liable for the

purchasing company’s payment obligations merely because they sign an Agreement on behalf of that company.

26.5 If We require a personal guarantee for a particular purchase, this must be expressly agreed.

27. Privacy and personal information

27.1 We process personal information in accordance with Our Privacy Notice and applicable data-

protection law.

27.2 Some Services involve group environments in which information You choose to disclose may

be seen or heard by other participants.

27.3 You should exercise appropriate judgement before sharing personal or commercially sensitive

information in a group environment.

27.4 Our Event and Community Participation Terms contain additional rules governing participant

information and confidentiality within designated Events and Communities.

28. Marketing claims, promotions and special offers

28.1 From time to time We may run promotions, scholarships, discounts, bonuses or limited-

availability offers.

28.2 Additional terms may apply to a particular promotion.

28.3 Promotional availability may legitimately be limited by:

time;
number of places;
eligibility;
event attendance;
application or acceptance criteria; or
other conditions clearly communicated as part of the offer.

28.4 A promotion offered at one time does not create an entitlement to the same offer in the future.

28.5 Any stated limit or scarcity used in a promotion should reflect the genuine commercial

arrangement applying to that offer.

29. Events outside Our reasonable control

29.1 We are not responsible for failure or delay caused by circumstances outside Our reasonable

control.

29.2 These may include:

serious illness;
transport disruption;
venue closure;
power or internet failure;
failure of third-party technology;
fire, flood or extreme weather;
government restrictions;
industrial action;
civil emergency; or
other comparable circumstances.

29.3 Where such circumstances materially affect a Service, We will take reasonable steps to

minimise disruption and, where appropriate, provide an alternative arrangement.

30. Communications

30.1 We may communicate with You using the contact details You provide.

30.2 You are responsible for ensuring that Your principal contact details remain reasonably current.

30.3 Administrative and Service communications may include matters such as:

joining instructions;
timetable changes;
Event reminders;
payment information;
access information; and
information reasonably necessary to deliver Your Service.

30.4 Marketing communications are dealt with separately under Our Privacy Notice and applicable

marketing law.

31. Transfer of rights

31.1 Your rights under a Service are personal to You unless We expressly agree otherwise.

31.2 You may not sell or transfer Your place, account or access rights to another person without Our

agreement.

31.3 We may transfer Our rights and obligations to another organisation as part of a genuine

restructuring, sale or transfer of Our business, provided that doing so does not materially reduce Your contractual rights.

32. If part of the Agreement is unenforceable

If a court or other competent authority decides that any provision of the Agreement is unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

33. Delay in enforcing rights

If We do not immediately enforce a right under the Agreement, this does not necessarily mean that We have waived that right.

Similarly, exercising a right on one occasion does not prevent Us from exercising it again where appropriate.

34. Third-party rights

Unless the Agreement expressly states otherwise, a person who is not a party to the Agreement does not have a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

This does not prevent a person from exercising any right they have independently of that Act.

35. Relationship between Our legal documents

35.1 These Standard Services Terms provide the general contractual framework for propertyCEO

Services.

35.2 Where a Service has programme-specific terms or an agreement, those terms, together with any applicable Programme Details, define the specific Service entitlement and take precedence over these Standard Services Terms where there is a direct inconsistency concerning that entitlement.

35.3 Our Event and Community Participation Terms apply specifically to conduct and

participation within Events and Communities where We have stated that they apply.

35.4 Our Privacy Notice explains how We process personal information. It is not intended to create

or remove contractual rights except where expressly stated.

35.5 Accordingly, where the documents operate together:

(a) programme-specific terms and any applicable Programme Details take precedence in relation to the specific Programme or Service entitlement;

(b) the Event and Community Participation Terms govern conduct and participation within applicable Events and Communities; and

35.6 Nothing in this hierarchy excludes statutory rights which cannot lawfully be excluded.

36. Changes to these Terms

36.1 We may update these Terms from time to time to reflect changes in:

Our business or Services;
law or regulation;
technology;
operating practices; or
reasonable improvements to Our contractual framework.

36.2 The current version will be published on Our website.

36.3 Updating the website Terms does not give Us an unrestricted right retrospectively to make a

material adverse change to an existing customer’s agreed contractual rights.

36.4 Where a proposed change materially affects an existing Agreement, We will deal with it in

accordance with that Agreement and applicable law.

37. Governing law and jurisdiction

37.1 These Terms and the Agreement are governed by the law of England and Wales.

37.2 The courts of England and Wales will have jurisdiction, subject to any mandatory right a

consumer has to bring proceedings in another part of the United Kingdom or another jurisdiction.

propertyCEO Event and Community Participation Terms

Last updated: September 2026

About these Terms

These Event and Community Participation Terms (“Terms”) are issued by Equeum Limited, trading as propertyCEO (“propertyCEO”, “We”, “Us” or “Our”).

They apply where We tell You that they apply to Your attendance at, access to or participation in a propertyCEO Event, group, community or other collaborative environment (“Event or Community”).

This may include, where applicable:

Developers Club;
Academy Days;
propertyCEO Conferences;
Surgery Sessions;
live Q&A sessions;
Planning Secrets Workshops;
Masterclasses;
workshops;
networking Events;
group training or mentoring sessions;
online communities and discussion groups;
online or in-person collaborative learning environments; and
other Events or Communities designated by Us from time to time.

These Terms are intended to help create an environment in which participants can learn, discuss Projects and Opportunities, share experience and develop useful professional relationships with reasonable confidence.

They should be read together with:

Our Standard Services Terms & Conditions;
any programme-specific agreement or terms applying to You;
any applicable Programme Details; and
Our Privacy Notice.

Nothing in these Terms excludes or restricts any statutory rights which cannot lawfully be excluded or restricted.

Definitions

In these Terms:

Community means a designated propertyCEO group, membership, networking environment or other collaborative arrangement to which these Terms apply.

Event means an online or in-person event, Conference, workshop, training session, group mentoring session or other propertyCEO event to which these Terms apply.

Opportunity means a property, site, development opportunity, investment opportunity or other commercial opportunity discussed within an Event or Community.

Participant means a person attending, accessing or participating in an Event or Community.

Programme means a propertyCEO training, coaching or mentoring programme.

Project means a property development project, site, deal or opportunity.

You and Your mean the Participant.

Eligibility and access

3.1 Access to an Event or Community may depend upon:

Your Programme;
membership;
invitation;
booking;
payment;
eligibility criteria; or
another arrangement agreed with Us.

3.2 Unless We expressly agree otherwise:

Your right to attend or participate is personal to You;
You may not transfer Your place or access credentials;
guests do not have an automatic right to attend; and
We may require reasonable information to confirm Your identity or eligibility.

3.3 Access to one Event or Community does not create an entitlement to attend another Event or Community unless that entitlement forms part of the Service You purchased.

3.4 The relevant programme-specific terms and applicable Programme Details determine the particular Events or Communities included within Your Programme.

Guests, Partners and children

4.1 Guests may attend only where We expressly agree.

4.2 Where Your Programme permits a nominated Partner, that Partner’s attendance or participation is subject to:

the terms of the relevant Programme;
these Terms where applicable; and
any reasonable conditions We impose.

4.3 A Partner or guest does not obtain a separate independent entitlement merely because they are allowed to participate with You.

4.4 On rare occasions We may agree that a child accompanies an adult Participant to an Event.

4.5 Where We permit this:

the arrangement is at Our discretion;
the accompanying adult remains responsible for the child;
the child must not materially disrupt the Event; and
reasonable venue, safeguarding, insurance or operational requirements may apply.

4.6 We may refuse or withdraw permission for any guest or accompanying person where reasonably necessary.

Event and Community format

5.1 Events and Communities may be provided:

online;
in person; or
through a combination of formats.

5.2 We may make reasonable changes to matters including:

date or time;
venue;
online platform;
agenda;
speakers;
Coaches;
professional guests;
session structure;
group composition; and
delivery format.

5.3 Any change will be dealt with in accordance with Our Standard Services Terms & Conditions, any applicable programme-specific agreement or terms, the applicable Programme Details and applicable law.

Developers Club

6.1 Where Developers Club forms part of a Programme or other Service, the precise entitlement, including the number and delivery format of the included sessions, is determined by the relevant programme-specific terms and applicable Programme Details.

6.2 Developers Club may involve:

group mentoring;
Project discussion;
case studies;
Opportunity discussion;
practical implementation support;
networking;
peer learning; and
interaction with Coaches or other experienced participants.

6.3 Developers Club may be delivered online, in person or through a combination of formats. The delivery arrangements applying to You will be set out in the relevant programme-specific terms or applicable Programme Details.

6.4 We may combine Participants from different cohorts or Start Dates where We reasonably consider that doing so will provide an effective participant experience, provided that this does not materially reduce the Developers Club entitlement You purchased.

6.5 Where permitted by the Agreement and reasonably appropriate to provide an effective participant experience, We may provide access to a suitable propertyCEO Conference or other group Event as an alternative or additional arrangement for group learning, mentoring, discussion or support. We will not use this clause to remove a material part of a paid Developers Club entitlement without providing an appropriate alternative where required by the Agreement or applicable law.

6.6 The relevant programme-specific terms and applicable Programme Details take precedence in relation to the actual Developers Club entitlement purchased.

Changes, postponement and cancellation of Events

7.1 Events may occasionally need to be changed, postponed or cancelled because of matters including:

illness;
venue availability;
technology failure;
speaker or Coach availability;
participant numbers;
safety concerns; or
circumstances outside Our reasonable control.

7.2 Where this occurs, We will take reasonable steps to provide an appropriate alternative where required by the Agreement or applicable law.

7.3 Unless the relevant Programme or Event terms or applicable Programme Details expressly provide otherwise, Your inability to attend does not automatically entitle You to:

a refund;
a replacement Event;
another date; or
an extension of Your Programme.

7.4 Where an in-person Event forms part of a Programme, You are ordinarily responsible for Your own:

travel;
accommodation;
meals outside any stated provision; and
incidental expenses,

unless We expressly state otherwise.

Standards of conduct

8.1 We want Events and Communities to be constructive, professional and supportive.

8.2 You must behave reasonably and respectfully towards:

other Participants;
propertyCEO staff;
Coaches;
speakers;
professional guests;
venue staff; and
other people involved in the Event or Community.

8.3 You must not engage in behaviour which We reasonably consider to be:

threatening;
abusive;
discriminatory;
harassing;
seriously disruptive;
dishonest;
deliberately misleading;
unsafe;
exploitative of another Participant;
damaging to another Participant or their business;
persistent unwanted solicitation;
materially detrimental to the Community; or
otherwise a serious breach of these Terms.

8.4 Reasonable disagreement, robust commercial discussion and constructive challenge are not in themselves misconduct.

Confidentiality

9.1 Events and Communities may involve discussion of:

real Projects;
development Opportunities;
businesses;
commercial relationships;
funding;
financial information;
professional relationships;
personal circumstances; and
other information which may be confidential or commercially sensitive.

9.2 You must treat as confidential information disclosed by another Participant which:

is clearly stated to be confidential; or
a reasonable person would understand to have been shared in confidence.

9.3 You must not, without appropriate permission:

publish another Participant’s confidential information;
distribute their documents, plans, appraisals or financial information;
disclose confidential Project information to a third party;
identify a confidential Project or Opportunity publicly;
use confidential information for an unrelated purpose; or
use information in a way which could reasonably prejudice the Participant who disclosed it.

9.4 This obligation does not apply to information which:

was already lawfully known to You without an obligation of confidence;
is genuinely in the public domain other than because of a breach of these Terms;
You obtain independently from another lawful source; or
You are legally required to disclose.

9.5 Nothing in this clause prevents You from obtaining appropriate professional advice about Your own affairs.

Projects, deals and Opportunities

10.1 A significant benefit of the propertyCEO Community is the ability to discuss genuine Projects and Opportunities.

10.2 That benefit depends upon Participants behaving fairly towards one another.

10.3 If, through an Event or Community, You become aware that another Participant is actively considering, negotiating, acquiring, developing or otherwise pursuing an Opportunity, You must not knowingly use information obtained through that Event or Community to:

acquire or pursue the Opportunity for Yourself or another person;
compete for it where You would not otherwise have known about it;
approach the vendor, owner, agent, investor or other relevant party for the purpose of circumventing the Participant;
interfere with the Participant’s negotiations or relationships; or
otherwise take unfair commercial advantage of information they disclosed,

unless the Participant concerned has agreed to Your involvement.

Independent or public Opportunities

11.1 Clause 10 does not prevent You from pursuing an Opportunity where You can reasonably demonstrate that:

You had already identified or were pursuing it independently;
You subsequently discovered it independently through a genuinely separate source;
it was publicly marketed or otherwise generally available and Your pursuit does not materially depend upon confidential information obtained through the Event or Community; or
the Participant concerned has agreed that You may pursue or participate in it.

11.2 The purpose of these provisions is to discourage deliberate circumvention, not to prevent legitimate competition or independently sourced property activity.

No ownership or exclusivity created

12.1 Discussion of an Opportunity within an Event or Community does not itself create or determine any proprietary, contractual or exclusive right in that Opportunity.

12.2 These Terms do not:

give a Participant ownership of a property or Opportunity;
create an option;
create exclusivity;
create a partnership;
create a joint venture;
create an agency or fiduciary relationship;
determine which person has a superior legal claim to an Opportunity; or
prevent legitimate independent pursuit of an Opportunity.

12.3 The purpose of clauses 10 and 11 is to establish an appropriate standard of conduct within the propertyCEO Community.

12.4 Participants remain responsible for protecting their own commercial interests through appropriate:

confidentiality agreements;
exclusivity agreements;
options;
contracts;
professional advice; and
other legal arrangements.

Disputes concerning Projects or Opportunities

13.1 If We reasonably believe that a Participant may have deliberately breached clauses 9, 10 or 11, We may investigate the matter for the limited purpose of deciding whether that Participant’s continued participation in an Event or Community is appropriate.

13.2 We may ask relevant Participants to provide information concerning the issue.

13.3 propertyCEO is not:

a court;
an arbitrator;
an expert determiner;
an adjudicator of legal ownership; or
the final decision-maker in a commercial dispute between Participants.

13.4 We cannot determine:

who legally owns a property;
whether a binding contract exists;
whether a proprietary right has arisen;
which Participant has the better legal claim; or
the legal liability of one Participant to another.

13.5 Participants should obtain their own legal or professional advice where an underlying commercial dispute exists.

13.6 We cannot guarantee that another Participant will comply with these Terms.

13.7 Subject to applicable law, propertyCEO is not responsible merely because one Participant breaches an obligation owed under these Terms to another Participant.

Networking

14.1 Events and Communities are intended to encourage useful and appropriate professional relationships.

14.2 Normal one-to-one networking and legitimate commercial communication arising naturally from those relationships is permitted.

14.3 Networking must nevertheless remain reasonable and respectful.

14.4 You must not use participation in an Event or Community as an opportunity for:

indiscriminate selling;
persistent unsolicited approaches;
aggressive solicitation;
systematic harvesting of contacts; or
activity which materially detracts from the purpose of the Community.

Participant information and directories

15.1 We may from time to time operate:

participant profiles;
directories;
networking lists; or
other facilities designed to help eligible Participants connect with one another.

15.2 Where We do so, Our Privacy Notice explains how relevant personal information will be handled.

15.3 You must not use information obtained through an Event, Community or directory to:

scrape or harvest personal information;
build an unauthorised database;
send persistent or indiscriminate unsolicited marketing;
sell Participant information;
provide Participant contact details to third parties without appropriate authority; or
use Participant information in a way which would reasonably be regarded as intrusive or inappropriate.

15.4 These restrictions do not prevent legitimate person-to-person communication between Participants.

Professional guests and contributors

16.1 We may invite professionals and other industry contributors to participate in Events and Communities.

16.2 These may include:

architects;
planners;
structural engineers;
project managers;
contractors;
finance brokers;
lenders;
accountants;
lawyers;
investors;
Coaches; and
other specialists.

16.3 Their appearance at a propertyCEO Event does not necessarily mean that:

they are employed by propertyCEO;
they are acting as Equeum’s agent;
We guarantee their suitability for You;
We endorse every opinion they express; or
We become responsible for services You later purchase independently from them.

16.4 Where You independently appoint a third-party professional, Your contract will ordinarily be with that provider.

16.5 Our Standard Services Terms & Conditions contain the general rules applying to third-party introductions and independent providers.

Professional advice and educational content

17.1 Events and Communities are principally educational, mentoring, networking and collaborative environments.

17.2 Information provided by:

propertyCEO;
Coaches;
speakers;
professional guests; or
other Participants

does not automatically constitute professional advice appropriate to Your particular Project.

17.3 Property development may involve specialist advice in areas including:

law;
tax;
planning;
finance;
architecture;
engineering;
valuation;
construction; and
project management.

17.4 You remain responsible for:

Your own decisions;
due diligence;
professional appointments; and
obtaining appropriate advice before acting on material matters.

Currency of information

18.1 Information discussed at an Event or within a Community may be affected by changes in matters including:

law;
regulation;
planning policy;
tax;
lending criteria;
technical requirements;
construction standards; and
market conditions.

18.2 Information may be accurate or appropriate when discussed but subsequently become outdated.

18.3 The continued availability of a recording, document, discussion or resource does not mean that the information remains current.

18.4 Before relying on information for a live Project or commercial decision, You are responsible for establishing the current position and obtaining appropriate professional advice where necessary.

Recording by Participants

19.1 Unless We expressly give permission, You must not:

audio-record an Event or session;
video-record an Event or session;
livestream or rebroadcast content;
make or distribute transcripts;
capture confidential materials displayed by another Participant; or
systematically reproduce Event content.

19.2 You must not permit an:

AI meeting assistant;
transcription bot;
recording bot;
automated note-taking service; or
similar technology

to join or capture an Event or session without Our express permission.

19.3 You must not upload confidential Participant discussions to an AI system or another third-party service without appropriate authority.

19.4 You must not upload substantial propertyCEO proprietary Event content to an AI system for:

training;
systematic reproduction;
transformation into a competing product;
redistribution; or
extraction of proprietary training content.

19.5 Limited personal use of technology is not prohibited merely because it involves AI, provided You do not breach:

confidentiality;
privacy;
intellectual-property rights; or
another provision of the Agreement.

19.6 We may require an unauthorised recording, transcript or copy to be deleted.

19.7 A serious or deliberate breach may be treated as misconduct.

Recording by propertyCEO

20.1 propertyCEO may record certain online or in-person sessions for legitimate purposes including:

providing specified content to eligible Participants;
training;
quality assurance;
internal operational purposes; and
business continuity.

20.2 Not every Event or Community session is recorded.

20.3 Where a session is actually being recorded, We will take appropriate steps to inform Participants that recording is taking place and, where appropriate, the relevant purpose.

20.4 The fact that propertyCEO records a session does not create a contractual right for You to:

receive a copy;
download a copy;
retain a copy; or
continue accessing the recording indefinitely,

unless that access expressly forms part of the relevant Service.

20.5 Nothing in this clause limits Your statutory data-protection rights.

Photography and filming at Events

21.1 Photography and filming routinely take place at some propertyCEO Conferences and other in-person Events.

21.2 This may include:

speakers;
room shots;
audience shots;
workshops;
networking;
discussions; and
incidental appearances by Participants.

21.3 We may use appropriate Event photography and footage to document and promote propertyCEO, including through:

Our websites;
social media;
video platforms;
email;
advertising;
publicity;
sales materials; and
marketing materials.

21.4 We will take reasonable steps to give Participants advance or prominent on-site notice where routine photography or filming is expected to take place and to explain the general purposes for which the resulting material may be used.

21.5 Because routine photography or filming may occur throughout an Event, We do not undertake to notify every Participant each time an image or piece of footage is captured.

21.6 If You have a particular concern about appearing in general Event photography or footage, You should raise it with Us before or at the Event.

21.7 We will consider reasonable steps which may be available, although We cannot guarantee that somebody attending an Event will never appear incidentally in:

background footage;
group photography; or
general coverage of the Event.

21.8 Our Privacy Notice explains the data-protection basis and handling of this material in more detail.

Testimonials, interviews and case studies

22.1 We may invite a Participant to take part in a:

testimonial;
interview;
Project feature;
filmed site visit; or
case study.

22.2 These are distinct from incidental Event photography.

22.3 Where You agree to participate, separate arrangements or permissions may apply concerning use of:

Your name;
image;
voice;
comments;
Project information;
photographs; and
video.

22.4 Participation in a testimonial or case study is not automatically a condition of participating in an Event or Community.

Intellectual property

23.1 propertyCEO retains its rights in its:

training content;
frameworks;
presentations;
documents;
materials;
recordings;
branding;
graphics; and
other intellectual property.

23.2 Participation in an Event or Community does not transfer ownership of those rights to You.

23.3 You may use knowledge and learning acquired through participation for Your own legitimate personal and business activities.

23.4 You must not, without Our written permission:

reproduce or distribute propertyCEO training materials;
make paid materials available to third parties;
use Our proprietary content to provide competing training;
commercially exploit Our materials; or
systematically copy or reproduce Event content.

23.5 Our Standard Services Terms & Conditions contain the general intellectual-property rules applying to propertyCEO Services.

Participant materials

24.1 You retain responsibility for materials and information which You bring to or share within an Event or Community.

24.2 By sharing materials with propertyCEO or other Participants, You do not transfer ownership merely because they have been discussed.

24.3 You should ensure that You have appropriate authority to share:

documents;
photographs;
plans;
personal information;
confidential information; or
intellectual property belonging to another person.

24.4 propertyCEO does not assume responsibility for determining whether You have the right to disclose material You choose to share.

Suspension and removal

25.1 We may take reasonable action where We believe a Participant has materially breached these Terms or where action is reasonably necessary to protect:

other Participants;
Our team;
propertyCEO;
confidential information;
intellectual property; or
the effective operation of an Event or Community.

25.2 Depending upon the circumstances, We may:

speak to You informally;
issue a warning;
impose reasonable participation conditions;
restrict particular activity;
require removal of unauthorised material;
temporarily suspend access; or
remove You from an Event or Community.

25.3 Serious or deliberate misconduct may justify immediate suspension or removal. Where reasonably practicable and appropriate, We will explain the reason for serious action and give You a reasonable opportunity to respond. We may nevertheless act immediately where reasonably necessary to protect another person, confidential information, intellectual property, safety or the effective operation of an Event or Community.

25.4 Examples of potentially serious misconduct include:

deliberate circumvention of another Participant in relation to an Opportunity;
serious breach of confidentiality;
harassment;
threatening behaviour;
systematic misuse of Participant data;
deliberate unauthorised recording; or
serious intellectual-property infringement.

25.5 Where participation forms part of a paid Programme, any wider consequences for Your Programme will be determined in accordance with:

the relevant programme-specific terms;
the applicable Programme Details;
Our Standard Services Terms & Conditions; and
applicable law.

25.6 Removal from one Event or Community does not automatically terminate Your entire Programme unless the Agreement permits that consequence.

No guarantee of relationships or opportunities

26.1 Events and Communities may provide valuable opportunities to:

learn;
test ideas;
meet professionals;
develop relationships; and
discuss Projects.

26.2 We do not guarantee that You will:

identify an Opportunity;
acquire a Project;
find a business partner;
secure an investor;
establish a professional relationship;
obtain finance;
make a profit; or
achieve any particular commercial outcome.

26.3 We cannot guarantee the conduct or performance of another Participant.

26.4 Our Standard Services Terms & Conditions contain the general no-guarantee provisions applying to propertyCEO Services.

Privacy

27.1 We process personal information in accordance with Our Privacy Notice.

27.2 By participating in a group Event or Community, You acknowledge that information You choose to disclose may be seen or heard by other Participants.

27.3 You should exercise appropriate judgement before disclosing:

personal information;
financial information;
confidential information; or
commercially sensitive Project information.

27.4 These Terms create contractual conduct obligations between Participants and propertyCEO but do not replace applicable data-protection law.

Relationship with other propertyCEO terms

28.1 These Terms supplement Our Standard Services Terms & Conditions, any programme-specific agreement or terms applying to You and any applicable Programme Details.

28.2 Where the documents operate together:

(a) programme-specific terms and any applicable Programme Details take precedence in relation to the specific Programme or Service entitlement;

(b) these Event and Community Participation Terms govern conduct and participation within applicable Events and Communities; and

(c) the Standard Services Terms & Conditions otherwise provide the general contractual rules.

28.3 Our Privacy Notice explains how We process personal information and is not intended to alter this contractual hierarchy.

28.4 Nothing in this clause excludes or restricts statutory rights which cannot lawfully be excluded.

Changes to these Terms

29.1 We may make reasonable changes to these Terms from time to time to reflect:

changes in Our Events or Communities;
technology;
legal or regulatory developments;
operating practices; or
reasonable improvements to the way Our Communities function.

29.2 The current version will be published or otherwise made available by Us.

29.3 Updating these Terms does not give Us an unrestricted right retrospectively to impose a material adverse change on an existing Participant’s contractual rights.

29.4 Where a proposed change materially affects an existing paid entitlement, We will deal with it in accordance with the applicable Agreement and law.

Governing law and jurisdiction

30.1 These Terms are governed by the law of England and Wales.

30.2 The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer may have to bring proceedings elsewhere.